Frequently asked questions

Station FAQ

What is the average power output? What size breaker does a station require? What type of connectors do they have?


7.2 kW. The station provides a power output of 30A at 208-240V AC. The IHD models require a 40 Amp breaker. The connector is the type 1 (SAE J1772) AC connector, which is the standard in the United States.




How are Livingston Charge Port stations mounted?


You have the option of mounting on free-standing poles, a wall, or even on the ceiling.




What payment methods are available for Livingston Charge Port stations?


Our payment kiosks allow for use of credit cards and employee or student RFID cards, as well as allowing for payment via mobile phone app.




How long do the stations remain active?


We utilize guidelines that have been set by New York State, which outline that once installed stations must remain active for five years.




How do you determine the best location for stations?


We work with our trusted electricians to elvaluate where the best power is at the site and work to find the ideal location for stations based availability. We work hard to find a place that works best for the property owner and the drivers while simultaneously keeping costs at a minimum.




Can I add more stations as demand in the EV market grows?


Yes! We are willing to add stations to an existing location as the market demand for electric vehicles grows. The demand for electric vehicles in NYS is expected to increase more than 18x to 850,000 EVs by 2025, and 2,000,000 by 2030. NYS's push to electric has allowed there to be great incentives and program options available to facilities who want to take advantage of this growing market, so we do our best to evaluate the demographics and growth in our program areas to set our clients up for success and an ability to be ready to meet this demand.





Driver FAQ

How do I pay for charging?


You can either pay at the station kiosk with a credit card or using your mobile phone.




Can I use Livingston Charge Port stations without downloading the mobile app?


Of course- if the station owner allows it. If the owner is not charging a fee and does not require driver authorization, then you can simply activate the station with the On/Off button. Also, if the station is charging a fee to drivers, and provides a kiosk, then you can use credit cards for the transaction as well.




How much does it cost to use a Livingston Charge Port station?


The fee to use a station is purely at the discretion of the station owner. It can be based on location, the cost of electricity, the time of day, EV driver type, or a nearly unlimited number of other factors.




How do I begin a charging session?


You can begin by activating the station On/Off button itself, by paying or using an RFID card at the kiosk, or by selecting the station on the mobile application.




How do I contact Livingston support for drivers?


Please reach out to us at drive@solution.energy for any other driver use questions.





What makes a Livingston Charge Port Station?

Some details about a Livingston Charge Port Station:


The models of the Intelligent Heavy Duty (IHD) line of EVSE are Level 2 electric vehicle charging stations designed as an all-season solution with heavy duty housing and a 20 foot winter-ready cable. Some of the features of our stations include:

  • Monitor and control stations remotely
  • Managers have access to real-time utilization reports and station performance
  • Enable multiple payment methods for drivers
  • Drivers receive alerts when charging is complete
  • Owners receive automatic notifications when a service need is detected
  • The stations can be networked via Cellular, Wi-fi, or Ethernet connections, and are Zigbee enabled
  • The products are UL listed for safety and Livingston is dedicated to energy efficiency as an Energy Star Partner.
  • Livingston Charge Port stations are Made in the USA
  • Station owner and general support by contacting sales@solution.energy





THE GROWING MARKET

O 844 623 1001 | F 845 859 5224

2345 Maxon Rd Ext Suite 1 Schenectady NY 12308

©2019 by Livingston Energy Group, LLC