Frequently asked questions

Station FAQ

What is the average power output? What size breaker does a station require? What type of connectors do they have?


7.2 kW. The station provides a power output of 30A at 208-240V AC. The IHD models require a 40 Amp breaker. The connector is the type 1 (SAE J1772) AC connector, which is the standard in the United States.




How are Livingston Charge Port stations mounted?


You have the option of mounting on free-standing poles, a wall, or even on the ceiling.




What payment methods are available for Livingston Charge Port stations?


Our payment kiosks allow for use of credit cards and employee or student RFID cards, as well as allowing for payment via mobile phone app.




How long do the stations remain active?


We utilize guidelines that have been set by New York State, which outline that once installed stations must remain active for five years.




How do you determine the best location for stations?


We work with our trusted engineers to elvaluate where the best place is at the site and work to find the ideal location for stations based on power availability. We work hard to find a place that works best for the property owner and the drivers while simultaneously keeping costs at a minimum.




Can I add more stations as demand in the EV market grows?


Yes! We are willing to add stations to an existing location as the market demand for electric vehicles grows. The demand for electric vehicles in NYS is expected to increase more than 18x to 850,000 EVs by 2025, and 2,000,000 by 2030. NYS's push to electric has allowed there to be great incentives and program options available to facilities who want to take advantage of this growing market, so we do our best to evaluate the demographics and growth in our program areas to set our clients up for success and an ability to be ready to meet this demand.





Driver FAQ

How do I pay for charging?


You can either pay at the station kiosk with a credit card or using an app on your mobile phone.




Can I use Livingston Charge Port stations without downloading the mobile app?


Of course- if the station owner allows it. If the owner is not charging a fee and does not require driver authorization, then you can simply activate the station with the On/Off button. Also, if the station is charging a fee to drivers, and provides a kiosk, then you can use credit cards for the transaction as well.




How much does it cost to use a Livingston Charge Port station?


The fee to use a station is purely at the discretion of the station owner. It can be based on location, the cost of electricity, the time of day, EV driver type, or a nearly unlimited number of other factors.




How do I contact Livingston support for drivers?


Please reach out to us at drive@solution.energy for any other driver use questions.




How do I pay with a credit card?


  1. Locate the number of the charging station you are parked at. The number is usually located on the front of the station.
  2. Find the payment kiosk, which is typically located at the center of the location.
  3. Follow the prompts on the kiosk to select your station and verify the station pricing.
  4. When prompted, swipe your card.
  5. After seeing that the kiosk successfully authorized your card, return to your station and plug your vehicle in to begin charging.




How do I pay with the Charge Port mobile app?


  1. Download the Charge Port mobile app from your mobile device’s app store. The application is currently only available on the Google Play Store and the Apple App Store.
  2. Open the app and locate the charging location on the map by pressing the blue circle nearest to your location and then pressing the green/red location marker.
  3. Locate the number of the charging station you are parked at. The number is usually located on the front of the station.
  4. In the app, scroll through and find your charging station number. Select the port to use for charging. It should show an “available” status in the light blue connector card.
  5. Press the start button to begin the transaction.
  6. Once you see “starting transaction” in the mobile app, plug your vehicle in to begin charging.





What makes a Livingston Charge Port Station?

Some details about a Livingston Charge Port Station:


The models of the Intelligent Heavy Duty (IHD) line of EVSE are Level 2 electric vehicle charging stations designed as an all-season solution with heavy duty housing and a 20 foot winter-ready cable. Some of the features of our stations include:

  • Monitor and control stations remotely
  • Managers have access to real-time utilization reports and station performance
  • Enable multiple payment methods for drivers
  • Drivers receive alerts when charging is complete
  • Owners receive automatic notifications when a service need is detected
  • The stations can be networked via Cellular, Wi-fi, or Ethernet connections, and are Zigbee enabled
  • The products are UL listed for safety and Livingston is dedicated to energy efficiency as an Energy Star Partner.
  • Livingston Charge Port stations are Made in the USA
  • Station owner and general support by contacting sales@solution.energy





THE GROWING MARKET

O 844 623 1001 | F 845 859 5224

2345 Maxon Rd Ext Suite 1 Schenectady NY 12308

©2020 by Livingston Energy Group, LLC